CMO Gary Fassak worked with a global hospitality brand to build a model that connected improved hospitality to higher employee satisfaction and retention.
RadioShack was redirected away from slow-turn private label specialty goods to fast growing name-brand cellular phones, satellite TV & convergent devices.
Customer research and strategic planning led to introducing this complex new technology by focusing on how the tech support made adopting new technology easy.
Positioning a brand to fight lower priced competitors and developing an app to allow customers to see themselves pre-cut in dozens of different hairstyles.