.png?width=1500&height=398&name=CO_Corporate%20Logo%202021_4C_HOR_FNL-1%20(1).png)
What CEOs Should Look for in a B2B Manufacturing CMO: Part 2
In my previous post, we discussed the importance of hiring a CMO who understands the buying process. Someone who can identify the customer’s pain points and what they need to move forward at each stage of the buying process. Now, let’s consider the role of emotion in influencing the buyers’ decision and how that applies.
Appealing to Emotions
Although it’s easy to think otherwise, emotions play a role in both B2B and B2C marketing. And, yes, that even applies to industrial buyers! When industrial buyers won’t take a risk, that can be an emotional decision.
They don’t want to risk the consequences that come with a bad decision—being viewed poorly in their job, adding even more tasks to an already full workload, or even losing their job by going with the lesser-known alternative. After all, haven’t we all heard that “nobody ever got fired for choosing IBM?”
Customer Retention, or BJs Chickens Have Flown The Coop!
Fri, Aug 31, 2012 —
What To Do When Your Sales Are Up But Your Profits Aren't?
Thu, Aug 16, 2012 — Several times as a CMO, I have been called upon to solve a net profit, rather than a total revenue problem. Sales in these cases were not bad. Not where we wanted them to be, but adequate. The problem was that no one was making any money.
7 Tactics for Customer Closeness with Improved Customer Profiles
Thu, Dec 23, 2010 — Customer Closeness Begins with Great Customer Profiles Think about your ideal customers. Do you have customer profiles to better understand who they are? Do you know them well or are they strangers? If they’re consumers, you might know basics like age, gender, household income, and some of what they buy. If they’re a business, you probably know what industry they’re in, what their revenues are, and some trends facing them. But knowing the basics won’t tell you what issues they face in their daily lives or business, how well they are or aren’t resolving those issues, where they go to find out more about resolving things and how they go about making a decision. You need to know what motivates them, how their attitudes and actions are measured, and what their priorities are. With detailed customer profiles, you can better customer closeness for your company. How do you get better customer profiles? Get to know your customers.