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Turning Competing Revenue Team Truths into Market Insight
| Executive Takeaways |
| Sales, Marketing, and Customer Success each see valid but incomplete versions of the market. |
Pick a Strategic Direction: What Alice in Wonderland and the Cheshire Cat Can Teach CEOs about Growing Their Business
Tue, Jun 21, 2016 — In the whimsical world of Lewis Carroll’s famous tale Alice in Wonderland, the author paints mind-bending pictures of some of the most pressing questions in modern society. Though many regard this classic as merely a children’s story, every modern CEO can appreciate several scenes woven through the book that can be applied, succinctly and directly, to the challenges of today’s global business environment.
Delivering on Your Brand’s Promise through Lifestyle and Culture
Thu, Jun 2, 2016 — Today’s brands offer a rich means of consumer self-expression. Like digital bumper stickers, the blogs and pages we follow and interact with on the Internet and social media are beginning to serve as a reflection of what culturally defines us as people. Whether or not we, as consumers, build a personal connection with the barrage of brands around us, can ultimately impact the fate of the brand itself. As former IBM chairman and CEO Lou Gerstner said in his interview with Spencer Stuart, “Culture isn’t just one aspect of the game, it is the game.” Since a brand’s authenticity and lifestyle fit is so important to today’s customers, we know that we have to fortify our brand’s promise, so it means much more than a set of two-dimensional, written benefits on our website, social media pages, and product packaging. There are two distinct ways we can achieve this:
The Great Race: Staying Ahead of Consumers and Competitors through Product Innovation
Wed, May 25, 2016 — If you’ve ever watched the popular ABC-TV show “Shark Tank,” you know that Mr. Wonderful, Mark Cuban, and the rest of their millionaire and billionaire entrepreneurial assemblage are simply not interested in investing in any product that a) has a competitor copycat, or b) can be replicated by a consumer giant. If one of these two criteria is apparent, the deal is 100 percent dead on arrival, no matter how devoted or tenacious the entrepreneur may be. As Mr. Wonderful (aka seasoned entrepreneur and investor Kevin O’Leary) often says, we all have to “wet our beaks.” It’s a dog-eat-dog world, and regardless of whether our company is dealing with an investor or a customer, we are attempting to innovate in the middle of a quick, competitive age of consumer product innovation. Brands must utilize their consumer data and analytics, think ahead on product innovation, and interact with their customer base in an impactful way – or the competition will take care of it for us instead.
Communicating Your Brand’s Story Effectively
Wed, May 18, 2016 — Take a deep breath, brand builders – we are now more than halfway through the steep, yet fruitful five-step climb to building a winning consumer brand. By understanding the importance of an emotional consumer connection, and in taking the time to develop our positioning statement and branding promise, we’ve carefully, yet confidently, laid our brand’s foundation. Now, we have everything we need to tell our unique story and establish a mutually beneficial relationship with our target audience.
Position Your Brand: Three Questions to Power Growth & Profit
Wed, May 11, 2016 — In Step 1, we began paving our road to a winning brand strategy with the basics. We determined that in order to win in a competitive consumer marketplace, we must first establish an emotional connection with our target audience. We also decided that remaining focused on emotional motivators is the key to the development of that critical connection. It’s time, now, to make sure we are winning with our “head,” as well as our “heart.” For the second step in our quest, we’ll don our lab coats and, utilizing the data from our emotional motivators and target audience surveys, we’ll now engage our sales and marketing teams to develop our company’s positioning statement and brand promise. If we can nail this critical “statement of purpose,” we’ll effectively stand out from our rivals and drive our company forward in the process.
Positioning Your Brand to Make an Emotional Connection
Fri, Apr 29, 2016 — According to an old adage, it is implored that we of the human species should “help yourself before you help others.” While this strategy is particularly important in oxygen-depleted aircraft cabin emergencies and personal matters (but was not great for people like Bernie Madoff), it also represents the foundation of modern marketing strategy.
Branding Like A Boss: How to Leave Your Mark
Wed, Apr 13, 2016 — Pity the CEO who has the misfortune of trying to build a corporate brand in the modern era. You see, way back in ancient times, when slow connection speeds had more to do with your supply ship being robbed by pirates; and broadcast advertisements were limited by the decibel levels of the hawker’s voice, branding was quite simple. A couple of strokes with a paintbrush or the sizzle of a hot iron was all that was needed to denote the origin of the goods.
Transforming an Organization: The 4 Steps Every CEO Should Take
Sun, Sep 15, 2013 — Companies can no longer settle for incremental improvement in today’s rapidly evolving and increasingly global economy—organizational transformation is necessary. McKinsey Quarterly, in their June 2011 issue offered the suggestion that in order to sustain high performance, organizations today must build the capacity to learn and keep changing over time and suggested that organizational health was perhaps the ultimate competitive advantage for today's economy. I can not stress more strongly how important the role of the CEO is in visibly participating in transforming an organization and how the CMO can assist in this process. I believe there is no single model for success, and actions will be influenced by the magnitude, need and nature of the change for an organization. But, in my experience there are four steps every CEO should take to transofrm an organization. I've found these basic change management steps always apply and can be scaled to fit every organizational transformation. The premise of these four steps a CEO should take to transform an organization is based on two important tenets that I believe must be considered when implementing an organizational transformation. First, it is people and relationships that make up organizations, not buildings, systems or processes. And second, most people don't like being forced out of their comfort zones and they must have a reason to do so. With that said – lets review the four steps for integrating change management into a new business strategy.
Leading Out Loud!
Thu, Aug 22, 2013 — By now, anyone who reads this blog knows that we read a lot. And a book I recently read is Leading Out Loud: Inspiring Change Through Authentic Communications, New and Revised by Terry Pearce (February 2013). The main point of the book is that a leader must speak in an authentic voice to build loyalty, commitment and enthusiasm in his or her organization. Pearce doesn’t just write this. He provides a step-by-step process to help leaders find their authentic voice. It is not an easy journey, but it's one that is worthwhile. “People make commitments to causes they value and people they respect and trust.”