How A Customer Journey Map Can Supercharge Your Marketing Programs
Fri, Nov 22, 2024 | Posted by Rob Talbot
Written by: Rob Talbot and Bob Finlayson
A customer journey map is a powerful tool for understanding and influencing customer behavior. Yet many marketing executives do not create, update, or effectively use this valuable tool.
In this post, we’ll explain what a customer journey map is, why it’s important, how you can use it to enhance your marketing and sales programs and customer-acquisition campaigns dramatically, what you’ll miss if you don’t create a CJM, and how you can get started building and using this essential tool.